The Study of the Maturity Level of the University Staff Satisfaction Estimation Processes

The purpose of this paper is to develop methodical tools of an institution personnel satisfaction assessment and carry out the research of its level using the example of the Russian and foreign universities. For studying approaches to carry out a personnel satisfaction assessment the experience of 20 higher education institutions of Europe, the USA and Canada and 29 higher education institutions of Russia is studied. For the research of foreign and Russian universities experience the content analysis of the official sites of higher education institutions according to personnel satisfaction was used, the criteria to allow characterizing the personnel assessment satisfaction process were proved. Following the results of the carried-out personnel assessment satisfaction process analysis the main features characterizing carrying out similar research were marked out and distribution of higher education institutions according to maturity levels of personnel assessment satisfaction is made as well. The comparative assessment of personnel assessment satisfaction level of the Russian and foreign universities is given.